Gaming should be enjoyable, not stressful. 137okAt -, we believe responsible play is the key to long-term enjoyment. We are always here to support your well-being.
Online gaming and betting can be a great form of entertainment — but without boundaries, it can become a problem. 137okAt -, we want you to stay in control at all times and never see gaming as a solution to life's problems.
Responsible gaming means playing within a set budget, managing your time, and treating gaming purely as entertainment. Chasing losses or borrowing money to gamble is never the right decision.
As online gaming continues to grow in Bangladesh, the importance of building responsible habits grows with it. 137ok From the moment of registration, we make every member aware of our responsible gaming policies.
Keep in mind: Trying to profit from gaming is fine, but treating it as your sole source of income is dangerous. Only ever bet what you can afford to lose.
Be alert if you notice the following behaviours. They may be early warning signs of problematic gaming:
| Symptoms | Description | Phase |
|---|---|---|
| Playing beyond your budget | Spending beyond your set limit | Caution |
| Chasing Losses | Placing larger bets after a loss | Warning Signs |
| Gambling on Borrowed Money | Borrowing money from family or friends | Warning Signs |
| Playing in secret | Hiding your gaming from family | Caution |
| Losing track of time | Neglecting Work or Family | Caution |
| Anxiety & Restlessness | Feeling Restless or Irritable When Not Playing | Warning Signs |
| Impact on Daily Life | Neglecting Sleep, Eating, or Work | Warning Signs |
If you recognise three or more of the signs above in yourself, do not wait — contact our support team. Seeking help takes courage.
Answer the following questions honestly. If most of your answers are yes, consider seeking professional support.
Do you find yourself spending more than your planned budget on bets and regretting it afterwards?
After a loss, do you find yourself playing again to try to win it back?
Have your family or friends expressed concern about your gaming habits?
Do you feel restless, irritable, or empty when you are not gaming?
Do you spend most of your time gaming instead of focusing on work, family, or studies?
Have you ever borrowed money or dipped into savings to fund your gaming?
Do you find yourself unable to stop gaming even when you want to?
More than 3 "Yes" answers means it's time for you to Self-Exclusion or Bet Limit should be set. 137okThe - support team will help you with the setup.
137ok Provides each member with multiple tools to help keep their gaming in check. These are completely free and take effect quickly once requested.
Set your deposit limit on a daily, weekly, or monthly basis. Once set, it takes effect immediately. Increasing the limit requires a 7-day cooling-off period.
Decide in advance how long you will play in one session. Once that time is up, the platform will automatically alert you and give you the option to end the session.
Take a temporary break lasting anywhere from 24 hours to 6 weeks. During this period, your account will be locked and no bets can be placed.
Activate a long-term self-exclusion lasting from 6 months up to 5 years. During this time, your account will be fully deactivated and all promotional emails and SMS will be stopped.
At regular intervals, the platform will remind you how long you've been playing and how much you've spent.
Message our support team to activate any tool: [email protected] — will be activated within 30 minutes.
137okAt -, participation by anyone under 18 is strictly prohibited. We take the following measures:
If you believe an underage member of your household is accessing this platform, contact support immediately — we will take appropriate action.
Setting a Bet Limit: Contact Support
Account Break: Active within 30 minutes
Self-Exclusion: 6 months – 5 years
Emergency Account Lock: Instant
Professional counseling connections: Free
Support team active 24/7
Gaming addiction is a recognised mental health condition. There is no shame in it — seeking help is the right step.
Turning to gaming to escape stress, loneliness, or personal problems is dangerous. In these situations, please speak with a professional counselor.
View FAQ for moreOur six core commitments to your protection
Set your own betting and deposit limits on a daily, weekly, or monthly basis. Once configured, limits take effect immediately and are enforced automatically.
Request a temporary or permanent account suspension at any time. Once self-exclusion is active, all promotional communications will also be stopped.
Set a session time limit in advance. When it runs out, the platform will automatically remind you to take a break.
No one under the age of 18 is permitted to access the platform under any circumstances. This is strictly enforced through date of birth and national ID verification.
If gaming becomes a problem, we will connect you with a professional counsellor free of charge. No judgement, no shame — just support.
You can view your complete gaming history, total spending, and win/loss statistics at any time. Transparency is at the core of what we do.
Five powerful options to help you stay in control
Daily / Weekly / Monthly Limit
Session Time Limit
24-hour – 6-week break
6 months to 5 years
Time & Spending Reminders
All your common questions, answered in one place